Escalation Management: Leveraging Our Culture to De-escalation Strategies

Friday, February 10, 2023, 6:30 AM - Friday, December 29, 2023, 8:00 AM EST, Hartford HealthCare, Zoom (Register in HealthStream), Hartford, CT

To register for this live internet class, you must log in to your HHC HealthStream account and choose a date to attend.

1. Identify when someone is about to escalate and the root cause of the situation
2. Apply de-escalation strategies with patients, families, and colleagues
3. Describe strategies to use to de-escalate a situation
4. Discuss how our H3W culture and courageous conversations can validate emotions and de-escalate situations

This course will provide learners with the strategies and skills to de-escalate individuals that may be escalating to violence.

In support of improving patient care, Hartford HealthCare is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team. Physicians: Hartford HealthCare designates this Live Activity for a maximum of 1.50 AMA PRA Category 1 Credit™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity. Nurses: This activity is designated for a maximum of 1.50 ANCC contact hours. Social Workers: As a Jointly Accredited Organization, Hartford HealthCare is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Hartford HealthCare maintains responsibility for this course. Social workers completing this course receive 1.50 general continuing education credits.  All Other Learners: All other learners will receive a Certificate of Participation for 1.50 hours of education .  Consult your professional licensing board regarding the applicability and acceptance of certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by Joint Accreditation for Interprofessional Continuing Education.

AMA PRA Category 1 Credits™ (1.50 hours), Non-Physician Attendance (credits designated as AMA PRA Category 1) (1.50 hours), ANCC Contact Hour(s) (1.50 hours), ASWB Contact Hour(s) (1.50 hours)

Cancellation Policy

Cancellations received in writing no less than 5 business days before the course will receive a full refund.  No refunds will be made for cancellations received after that date.  All refunds will be made in accordance with the procedures of the HHC Accounts Payable Department, and may take up to 60 days.  Please send cancellation requests to [email protected]hhchealth.org.

Hartford HealthCare reserves the right to cancel or postpone this program if necessary; in the event of cancellation, course fees will be fully refunded. We are not responsible for other costs incurred such as non-refundable airline tickets or hotel penalties.

Accessibility Statement
 
Hartford HealthCare is committed to ensuring that its programs, services, goods and facilities are accessible to individuals with disabilities as specified under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Amendments Act of 2008.  If you have needs that require special accommodations, including dietary concerns, please contact [email protected].

The Hartford HealthCare Continuing Education team adheres to the Joint Accreditation for Interprofessional Continuing Education's Criteria, Standards, and Policies regarding industry support of continuing education.  

Full disclosure of faculty and their commercial relationships will be made prior to the activity.

Mitigation of Relevant Financial Relationships

Hartford HealthCare adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education.  Any individuals in a position to control the content of a CE activity, including faculty, planners, reviewers, or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). 

All relevant conflicts of interest have been mitigated prior to the commencement of the activity.